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On-Site Maintenance and Remotely Support Services

With MORTECH ensure smooth, secure, and uninterrupted IT operations for clients by providing timely on-site technical maintenance and remote support services, minimizing downtime and enhancing productivity.

On-Site Maintenance and Remotely Support Services

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A. On-Site Maintenance

Scheduled preventive maintenance visits.
Hardware inspection, cleaning, and troubleshooting.
Installation, upgrade, and repair of equipment (PCs, servers, printers, networking devices).
Network cabling and physical infrastructure support.
Emergency on-site response in case of major failures.

B. Remote Support

Real-time troubleshooting through phone, email, or remote-access tools.
Operating system and software issue resolution.
Virus/malware detection and removal.
Remote system monitoring for performance, storage, and security alerts.
Software updates, patches, and configuration.

Benefits to Clients
- Reduced downtime and faster issue resolution.
- Cost-effective support without waiting for on-site visits.
- Regular maintenance ensures longer hardware and system lifespan.
- Flexible response depending on urgency: remote first, on-site if required.
- Peace of mind with continuous technical assistance.
  
  Service Availability
  - Remote support:
    Available during business hours from 9 AM to 7 PM Else holidays.
    On-site maintenance: Scheduled visits (weekly, monthly) plus emergency call-outs.